DELIVERIES WITHIN THE UNITED KINGDOM
At first4magnets we use either Royal Mail or Interlink Express for all our deliveries. We aim to dispatch all completed orders received before 4pm same day (Mon-Fri) and expect most of the orders to our UK customers to be delivered the next working day (although please note that we are dependent on Royal Mail's services and therefore cannot guarantee a next day delivery, unless this service has been selected). Where 'Next Working Day' or 'Interlink Express' is specified, this service requires a signature upon delivery.
Please be advised that where a Next Day delivery is specified, this only applies to 'business days'. If an order is placed before 4pm on a Friday it will be dispatched out for delivery on Monday. Any orders placed at the weekend will be dispatched on Monday. Alternatively, if you do require a Saturday delivery, simply select 'Saturday delivery' from the delivery options at checkout and your parcel will be delivered on Saturday before 1pm.
If you are experiencing any problems with your delivery please contact our customer services number 0845 519 4701 or email us at firstname.lastname@example.org and please remember to include your order reference number.
DELIVERIES WITHIN EUROPE
Please note that we dispatch international orders by either Royal Mail Airsure, International Signed For, FedEx or DPD (By Road). The delivery time will vary country to country which is completely dependent on each country's own postal system however, we expect that most orders will be delivered within 3 - 7 working days.
DELIVERIES OUTSIDE OF THE UNITED KINGDOM AND EUROPE
Unfortunately, at this time we are unable to dispatch our products to countries outside of the United Kingdom and Europe. If you intend to purchase our products for use in a country not within the United Kingdom or Europe, please contact our customer service department on 0845 519 4701.
Standard UK delivery (First Class Royal Mail) - £1.45
Courier service (48 hours) - £2.95
Courier service (Northern Ireland) - £7.95
Guaranteed by 5pm next working day - £4.95
Guaranteed by 12pm next working day - £7.95
Saturday delivery by 1pm - £9.95
Guaranteed by 10am next working day - £19.95 (please call us on 0845 519 4701 to arrange pre-10am delivery, this option is not available as standard on the website)
International delivery - from £7.95
We hope you will be happy with your purchase from first4magnets. However, should you wish to return anything bought from us, we will be happy to issue a refund provided the item is returned in a fully resalable condition. We do not refund postage charges unless the item is faulty or damaged.
Please note that requests for returns should be made within 14 days of purchase.
In order to submit a return request, please login to your account by clicking on the 'Login' button at the top of the website (right hand corner). Once logged in, view your account and click 'Previous Orders'. You will be presented with a list of all your previous order. Simply go to the relevant order and tick any items you wish to return, you can then press 'Return Items'.
Once the product has been safely returned, one of our technicians will inspect the return for any defects and ensure the product is in a resalable condition, with no problems detected, your refund will be processed, this normally takes 3 - 5 working days (although almost all returns are refunded the day they arrive back to us).
Refunds can only be made to the original card used for the purchase. If the refund is requested due to an item being faulty or damaged, we will also refund your postage charges.
It is important to understand that strong magnets need to be packed in a way that creates a large gap between the magnets and anything made of steel which will be encountered on the parcels journey. If magnets are insufficiently packaged magnets will stick to sorting machinery causing them to become lost or to cause blockages and if they do stick to a steel object and become ripped from their packaging, they can cause injury to unsuspecting postal workers.
We strongly advise that you reuse the delivery packaging for the return, to ensure that the item is not damaged in transit. It is imperative that magnets travel safely and do not interrupt or cause harm to machinery or person(s), by reusing our protective packaging, we can be sure that your parcel will travel safely.
We also recommend that you send the item back using a traceable service such as Royal Mail Recorded Delivery. We cannot be held responsible for returns lost in transit.
None of the above information or conditions affect your statutory rights as a consumer when goods are supplied faulty, or not as described. Please see our Terms and Conditions page for more details.