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Delivery & Returns

DELIVERIES WITHIN THE UNITED KINGDOM

We dispatch all completed orders received before 4pm the same day (Mon - Fri) and expect orders to be delivered the next working day*.
*We depend on Royal Mail for our standard UK deliveries and therefore cannot guarantee a next day delivery on this service.

Please be advised DPD next working day service is only applicable to business days (Mon - Fri). Orders placed before 4pm on Friday will be delivered on Monday. DPD next working day service will require signature upon delivery.

You will receive an email with your tracking link once your order has been shipped from our warehouse.

Orders placed over the weekend (Sat - Sun) will be dispatched on Monday. Saturday delivery service is available.

CHARGES

Standard UK delivery - £1.45
First Class Royal Mail service (Mon-Sat)

Courier service - £2.95
DPD delivery service within 48 hours (Mon-Fri)

Guaranteed by 12pm next working day - £7.95
DPD tracked service (Mon-Fri)

Guaranteed by 5pm next working day - £4.95
DPD tracked service (Mon-Fri)

Saturday delivery by 1pm - £9.95
Special delivery Royal mail tracked service

Guaranteed by 10am next working day - £19.95
Please call us on 0845 519 4701 to arrange this service (Mon-Fri)

Delivery times depend on the type of delivery service selected*. If your estimated delivery date has passed and you haven’t received your order, contact us on 0845 519 4701 or email at sales@first4magnets.com be sure to include your order reference number and we can help you further.

*During busy periods delivery times may take a little longer, we will work hard to keep delays to a minimum.

DELIVERY TO EUROPE

We use the following couriers for international orders:

Royal Mail Tracked & Signed
FedEx
DPD (by road)

Delivery time will vary widely from country to county, once your order has arrived in your country; it will be passed on to the internal postal service. We expect most orders to be delivered within 3 - 7 working days.

CHARGES

International delivery from £3.45

DELIVERY OUTSIDE OF EUROPE

We do not deliver outside of Europe, for more information please contact our customer service on 0845 519 4701.

EXCHANGE & RETURNS

If you are not completely happy with your purchase, you can return your order to us in a resalable condition within 14 days of purchase.

Returns must be securely packaged and arrive safely to our warehouse in a resalable condition.

We aim to provide a hassle-free way to return your purchase, please follow the steps in my account > my order history or contact our customer service on 0845 519 4701.

You will be contacted as soon as we receive your returned order and we will work as quickly as possible to issue a refund to the original method of payment. We try to issue refunds on the day of receiving your order, although sometimes it may take between 3- 5 working days. Please note, we do not offer refunds on postal charges.

On the unlikely chance you receive a faulty or damaged product, please contact us on 0845 519 4701 and we will send out a replacement. We will refund the postage and packaging charges you have paid to receive and return faulty or damaged products. Please send us a copy of your postage receipt.

We do not accept responsibility for returns lost or damaged in transit so please keep your proof of postage.

IMPORTANT NOTE - STRONG MAGNETS

We package strong magnets in a way that a large gap is created between the magnet and any ferrous material which may be encountered on the parcels journey.

We strongly recommend reusing the original packaging for returns, to protect the product itself and anything around it.

We also recommend that you send the item back using a traceable service such as Royal Mail Recorded Delivery. We cannot be held responsible for returns lost in transit.

If a magnet is insufficiently packaged, it may attract to ferrous materials and be removed from its packaging; potentially causing delays in delivery.

UNDELIVERED PACKAGES

A package may be undelivered due to several reasons:

The address provided may be incorrect - please double-check the details when placing your order.

Several failed delivery attempts - our couriers will usually make more than one attempt to deliver your package, after that the package will be send to your local depot. You will be notified by the courier of the location.

Local depot - if after several days you have not picked up your package or notified your local depot, your package will be sent back to us.

Damaged in transit - our couriers will not attempt to deliver a damaged package, it will be sent right back to us. We will notify you and send out a replacement immediately.

We will attempt to contact you if we receive your package as undelivered, if we are unable to reach you, we will process a refund (excluding delivery charges).

None of the above information or conditions affects your statutory rights as a consumer when goods are supplied faulty, or not as described. Please see our Terms and Conditions page for more details.