customer service


COVID-19 update from FIRST4MAGNETS®

A message from FIRST4MAGNETS® regarding COVID-19: Firstly, we hope all our customers are safe and well given the current situation due to the COVID-19 pandemic. It is at times like this that we all appreciate even more the dedication and service of those on the frontline, our company has already offered our services to support our National Health Service and we will continue to do so. Our business has actively taken steps to ensure our team remains safe during these challenging times by ensuring our colleagues that can work remotely... Read More


Magnet Expert Extend Operating Times

Magnet Expert is pleased to reveal their updated operating times, to support our extended dispatch cut off and extended customer service availability. Customers can now place orders over the phone or on the website before 4.30pm Monday to Friday with the guarantee of same day dispatch; rather than the previous 4.00pm cut off. The dedicated team of Warehouse Operatives will ensure all orders placed before 4.30pm are dispatched the same day and are sent on their way. Despite being able to order later in the day, any orders placed with next... Read More


Magnet Expert Achieve 14,000 Trustpilot Reviews with 9.8 Score!

Magnet Expert are today celebrating reaching 14,000 reviews on Trustpilot with a fantastic score of 9.8 out of 10! The milestone marks a double celebration for Magnet Expert, who are celebrating their 7th Trustpilot anniversary after joining the review site on 28th July 2011. From the onset, the company has been committed to providing high performance magnets and outstanding customer service, which continues to be the driving force behind their positive review score today. Simon Elliott, the Head of Sales, spoke on the achievement: “Reaching 14,000 Trustpilot reviews with a... Read More


Magnet Expert’s Trustpilot Score Rises To 9.8 Out Of 10!

The team at Magnet Expert are today celebrating the rise in their Trustpilot review score, which has grown from 9.7 to 9.8 out of 10. On Friday 13th, a date notoriously unlucky for some, the Customer Care Team welcomed the news regarding the company’s Trustpilot score, which is credit to the team’s continued commitment to providing high performance magnets and outstanding levels of customer service. Matthew Ellis, Managing Director of Ltd, spoke on the achievement: “This is a clear demonstration of our commitment and our unified effort to provide a fantastic... Read More


Chat live with the magnet experts at first4magnets.com

First4magnets, the UK’s number one online retailer of magnets and magnetic assemblies, has further enhanced its five-star customer service by introducing a live chat function to their website. Available Monday to Friday 8.30am to 5pm the live chat box gives users instant access to first4magnets’ team of technical experts. If you have a question about magnets or need help selecting the right magnet for your project then the new live chat function is the quickest and easiest way to get assistance from the experts. Sales Director, David Gault said following... Read More


First4magnets now recognised as Google Certified Shop

First4magnets, the UK’s number one online retailer of magnets and magnetic assemblies, has been selected to join the Google Certified Shops program. To help shoppers identify online merchants that offer a great shopping experience, the Google Certified Shops badge is awarded to ecommerce sites that demonstrate a track record of on-time shipping and excellent customer service. When visiting first4magnets.com, shoppers will see a Google Certified Shops badge and can click on it for more information. Matthew Ellis, Managing Director at first4magnets said: “Outstanding customer service is part of the very... Read More