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First4magnets.com 
High Performance Magnets
and Outstanding Service.


Categories
FREE Cool Metallic Magnets
Pot Magnets - NEW RANGE!
Magnetic Spheres & Neo Cube
Iron Powder & NEW! Field Paper
Ferro Fluid
Adhesive Magnets
Adhesive
Office/ Notice/ Fridge Magnets
Selection Packs!
Super Strength Magnets
Circular Disc Magnets
Water Conditioning Magnets
NEW! Diametrically Magnetised Magnets
Flexible Magnets - Sheets and tapes
NEW! Hook Magnets
Counter- sunk Magnets
Therapy Magnets
Rectangular Magnets
Bar / Rod Magnets
Bulk
Terms and Conditions

General Terms and Conditions (19/05/2005)

Supplier and Scope

This website is operated by;


First 4 Magnets.com
Unit 1 Rea Business Park
Inkerman Street
Birmingham
B7 4SH

1 -The business relationship between First 4 Magnets and the purchaser is governed by UK law and, in addition, this version of our Terms and Conditions (GTC) that are in effect at the time of purchase. World Magic Shop - First 4 Magnets (F4M) will not accept any deviations of the purchaser from the General Terms and Conditions unless they have approved them in writing.

2 - Completion of the Contract

Once you have entered an online order with F4M and have clicked the "SEND ORDER" button, you have entered into a binding agreement to purchase the items in your shopping cart. We will confirm your order and its contents immediately via e-mail, and the contract of sale will be complete.

3- Prices and Shipping Costs

All prices exclude the statutory UK VAT of 17.5%. (Businesses within the EU, but outside of the UK, are eligible for tax free intracommunity deliveries if a valid VAT Reg.No. is indicated at the time of the order.)

For shipments outside of the EU, VAT will be deducted from your order amount. You are responsible for arranging payment of customs in your country.

We do not have a minimum order quantity.

Shipping costs within the UK are typically £3.49. For shipping prices in other countries, please see our terms of delivery.

4- Payment Terms

During completion of your order, you will have the opportunity to choose your method of payment. F4M will normally deliver your order only after payment has been received.
.
5- Delivery and Risks

Most UK customers will receive deliveries by first class Royal Mail, unless Next Day Delivery has been requested.
Shipments within the EU will also be sent via Royal Mail. We retain the right to choose other shipment services, as necessary.

The customer must bear all risks of loss or damage to the goods from the time they have been delivered.

6-Place of delivery and Use of Delivered Goods

We delivery worldwide except to the USA, Canada and Japan. Our goods are not intended for use in or export to the USA, Canada or Japan. Using our goods in the direct or indirect production of items intended for export to the above-mentioned countries is therefore strictly prohibited.

7- Warranty

F4M guarantees the functional efficiency of delivered magnets. If a purchased item is found to be defective, you may request a repair or exchange. If replacement products are found to be defective, you can request a reduction of the purchase price, request compensation for the damages, or (if the damage is considerable) withdraw from the contract. You will be required to allow us to examine the flawed material.

Products which are damaged during use cannot be returned or exchanged. This includes:
Flaking and wear of the surface coating:
The surface coating of the magnets can flake or chip during improper use, especially when magnets are allowed to collide. Furthermore, it's possible that a thin layer of coating may be worn away due to constant handling.
Breaking of the magnets:
Neodymium magnets can break if dropped to the floor or if two magnets collide. Broken magnets are not covered by the Warranty and can therefore not be replaced.
Loss of magnetism due to high temperatures:
All of our magnets are - unless otherwise mentioned - heat-resistant up to 90 degrees Celsius. If the magnets are exposed to higher temperatures, they lose a portion of their magnetism.
The statute of limitations is 12 months and begins at the delivery of your order.

8- Return Policy

If you are a private customer from the UK, the following return conditions apply:
You can return magnets in resaleable condition after receiving authority to do so via e-mail. Returned magnets will be subject to a 25% restocking fee, so a refund will only be 75% of the original price paid. Goods not fit for resale because of chips, cracks or contamination will not be accepted or credited.
Goods must be returned at your cost and no refund will be made to cover the original shipping cost.
Defective magnets should be returned after receiving an authority to do so via e-mail and replacement magnets will be sent to you free of charge to replace them.

Use the original packing material to return magnets. If this is not possible, please ensure that you pack the magnets securely in a strong container that is at least as large as the original. Place the magnets in the middle of the packing material, as far as possible from the sides of the box.

9- Liability

F4M takes no responsibility for damage and injuries caused by improper or careless use of its magnets. By completing your purchase of our magnets, you are confirming that you have read and understand the following warnings. Each shipment will contain a warning sheet that contains the same information.

10- Personal Data

Personal data will, of course, be handled confidentially. We do not keep any credit card details as these are handled and processed by the bank and not by F4M.

11 Queries

F4M is an internet based e-commerce business and any queries should be set down in writing on an e-mail and sent to sales@first4magnets.com































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Do you need some help?

Tuesday 19th August 2008
Our Superfast Online help is here to answer your questions Fast!
Technical support, prices & advice are all here,
Please send an e-mail to sales@first4magnets.com

Our average response time for answering your e-mails is currently 51 minutes

What do our Customers think?

First4magnets have surpassed my expectations in both product quality and customer service. 
Their personal and thorough responses to enquiries is the mark of a company which takes pride in its work as opposed to others who prefer to rake in the cash with little regard for the customer.  I highly recommend using this company for all your magnet needs!
Peter Hanratty - Ayrshire 17th July 2008

Thank you for the magnets received less than 24 hours from order.  Brilliant!
You are a top company for customer service - hard to beat and shall use you again in the future.
Tracy - Shropshire 18th June 2008

Thanks very much to the dispatch staff for their super fast packing 
and sending of my order which I receive today. The most efficient and quickest service I have ever had whilst ordering online!
Thanks again Kate - Somerset 4th June 2008

Just a small email to say thank you very much for all your help!! The magnets worked wonderfully!! Were recieved all on time and everything, it's brilliant that there are still companies that will go the extra mile to help. So thank you very much!!
Natalie - Middlesex 20th May 2008

I have just received my magnets and wanted to say how impressed I am with your service and the quality of the magnets.  I have applied a therapy magnet to my lower back in the last hour and have no pain whatsoever - its a miracle!  Thank you so much for your efficiency and excellent service.  I will recommend your site to anyone I know who needs magnets.
Best wishes for your continued success.
Tracy - West Sussex 20th May 2008

May I say it's a great pleasure to do business with UK Company that really believes in service.
Many thanks,
Tom - Wiltshire 22nd April 2008

Great product and the delivery was lightening fast - many thanks 
Rich - Swindon 10th April 2008

Hi all,
Thanks very much for quick delivery time and indeed quality of magnets (N52) strength is unbelievable. 
Tom - Ireland 2nd April 2008

Received this morning Thanks for the great service.
Phil - Essex 26th March 2008

Hi There,
Just to let you know the magnets arrived today.
Many thanks for the excellent service,
Regards,
Craig - Inverness 20th March 2008 

What a pleasure to deal with a company that responds to an enquiry so quickly it is indeed a rarety nowadays.
Joanne - London 11th March 2008

Dear all at 1st Magnets.
I am very delighted with your fast 1st class service and the superb
packaging of my magnets.The magnets are super and of quite the best quailty I have seen and at very reasonable prices too.Thank you all very much and may I wish you all the best.Kind regards Vince
Vince - SuttonColdfield 11th March 2008

Dear Sirs,
Thank you very much for your very fast service. I received the magnets yesterdays - amazing! For sure, I will come back to you, whenever I need more magnets.Kind Regards Per
Per - Denmark 28th February 2008


Thank you for a very prompt reply and resolution to my enquiry. I am very impressed. Kind regards Tom
Tom - Stratford-on-Avon 12th February 2008

Dear Jim,
Cannot thank you enough or stess how much I am impressed with your customer service. Feel free to quote me on your website or something, the most impressive customer care I remember.
Luke - Birmingham University - 6th February 2008

Hi Jim ,first of all thank you very much for sending the magnets to me I have given them a good trial and am pleased to report a good deal of success ,I have found that for the pain I have on a general day to day basis the results have been incredible ,and also at night when I cannot sleep for the pain I have again had good results which makes me think that if I make a pad with the magnets imbedded then I would find that very helpful I will be ordering some magnets to do this ,also i intend to get some for my sister who i feel will benefit from them ,could you advise me as to how close the magnets can be placed ,I than you once again for your help and wish you a very happy new year rest assured you will be highly recommended by me to all who i think the magnets will help - Hilda
Hilda - Wetherby - 16th January 2008 (Therapy magnets)



All the above are simply cut and pasted from original e-mails and have not been amended in any way.

 



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