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Frequently Asked Questions

Frequently Asked Questions

Where are you located?

You will find us located with our parent company Magnet Expert Ltd at:

Walker Industrial Estate,
Ollerton Road,
Tuxford,
Nottinghamshire,
NG22 0PQ

You can also reach us by telephone on 0845 519 4701 or by email at sales@first4magnets.com

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Do you have a printed catalogue?
At first4magnets.com we believe in being green and therefore our website is our catalogue. We hope that you can find all the information you need right here at your fingertips. Each product page includes technical specifications; if the information you require isn’t there then please call our professional and friendly Customer Care Team who will be happy to help.
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Do you have a shop near me?
First4magnets.com is proud to be one of the largest online wholesalers of magnets in the UK with 20,000,000 million magnets in stock at our headquarters and main distribution centre in Tuxford, Nottinghamshire. If you are in the area and would like to arrange an appointment with one of our technical experts please call us today. Rest assured that any order placed before 4pm via the first4magnets.com website or over the phone will, at the very least, be dispatched using First Class Royal Mail the very same day.
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Where is my order?
We pride ourselves on providing outstanding customer service. If, on the very rare occasion, an order is not delivered as quickly as you would expect then please call a member of our Customer Care Team on 0845 519 4701 or by email at sales@first4magnets.com who will be happy to trace your order for you.
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How do I obtain a copy invoice?
Upon placing an order you will receive an email to the address supplied at the time of the order. If you require a further copy then please contact our Customer Care Team on 0845 519 4701 or by email at sales@first4magnets.com.
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Can I add something to my order?
Forgot something from your order? Don’t fret, call our Customer Care Team on 0845 519 4701 or by email at sales@first4magnets.com who will be happy to amend your order for you.
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What is the earliest I can receive my order?
If you place your order before 4pm Monday to Friday, then we can get your order to you the very next working day before 9am if required with Royal Mail Special Delivery. Our logistics partner DPD can also offer a one-hour delivery window so that you don’t have to spend your day waiting for your order to be delivered.
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How much will the postage cost?
For our delivery prices, please take a look at our delivery policy. Our standard delivery using First Class Royal Mail starts from as little as £1.45+VAT per order.
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How big will the parcel be?
The size of your parcel depends on the size and number of magnets that you have ordered. Some of the magnets we supply are among the most powerful magnets commercially available and therefore have to be packaged and suitably protected from other packages.
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Do I have to sign for my parcel?
If you select our standard First Class Royal Mail delivery then you are not required to sign for your delivery. Usually our ‘next working day’ delivery services require a signature in order for the parcel to be received, however in some cases ‘Royal Mail Tracked24 Delivery’ may not require a signature. After placing your order, you will receive a tracking number to track the progress of your delivery. If you have any questions regarding your order or delivery please contact a member of our Customer Care Team on 0845 519 4701 or by email at sales@first4magnets.com.
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Can I place a repeat order?
When placing an order online you will be asked to create an account, if you choose to do so, then you will be able to log in to first4magnets.com as a returning customer where you can view your previous orders and place a repeat order at the click of a button.
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How do I return my order?

If you are a private customer wishing to return your order, or part of your order, then you must first contact first4magnets.com on 0845 519 4701 or by email at sales@first4magnets.com. All of our products are quality assured before dispatch, if on the very rare occasion you received a defective product then first4magnets.com will send you a replacement product(s), free of charge.

 

If the products are not defective, then first4magnets will not cover the cost of returning the products. A re-stocking fee may apply.

 

Goods must be returned in the original packaging material. If you no longer have the original packaging material pack the magnets in a strong container that is at least as large as the original packaging material. Place the magnets in the middle of the packaging container, as far as possible from the sides. Ensure that you enclose a copy of the original invoice so that we may process your refund.

 

Products not fit for resale because of chips, cracks or contamination will not be accepted or credited.

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Do you offer trade discounts?
At first4magnets.com we offer competitive wholesale prices. We have over 20,000,000 million magnets in stock so we are confident that we can meet your purchasing needs. If you need large quantities or if you are interested in discussing the benefits of a business account then please call our Customer Care Team on 0845 519 4701 or by email at sales@first4magnets.com.
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