As Managing Director, Matthew leads the management team and is responsible for ensuring the smooth day-to-day running of the business and its continued growth. Previously fulfilling the role of Sales Director, Matthew’s legacy is an old fashioned approach to the customer experience, with the core goal to always exceed customer expectations. It is because of Matthew and his team that Magnet Expert Ltd is widely regarded as the market leader in the industry. Matthew has been instrumental in building our impeccable reputation. As Managing Director, Matthew continues to build lasting relationships with some of the UK and Europe's largest companies in the manufacturing, sub-sea and retail sectors.
Matthew says “The most important aspect of my role is to provide our team with knowledge and skills to be able to provide an outstanding service for our customers. We have a simple ‘can-do’ philosophy and if we can do something to make our customers’ experience more rewarding, by giving that little extra time and attention, then we will. Personally, I believe in providing customers with a traditional customer service, where going that extra mile is considered the standard – a belief shared by all members of our team.”
As Commercial Director, Stuart works cross-departmentally to ensure the company continues on a consistent trajectory of growth in both its service offering and the company’s scope of supply. The role primarily focuses on commercial activity in the company and guiding the company through phases of growth. Stuart, who has worked as the Operations Director for the past five years, will continue to manage the Quality Assurance Team whilst proactively developing the company’s presence across key sectors.
Stuart says “My role is to make sure the company is ahead of customer demand and that our service surpasses that of others whilst exploring complimentary markets for our company. We invest a lot of time into product development and quality assurance testing to ensure we offer the best all-round service to our customers.”
Head of Finance
Lindsey is responsible for the company accounts, credit control and ensuring the company complies with all financial regulations. Lindsey is a Chartered Certified Accountant (FCCA) and an integral part of the senior management team with her knowledge and background being invaluable in driving the business forward.
Lindsey says “For any business to thrive, it needs to have a good working relationship with debtors, creditors and financial authorities. In my role, I hope to use my background and experience of accounting to help the business continue to flourish.”
Head of Production
David has been instrumental in growing Magnet Expert’s customer base by developing new product ranges and nurturing long lasting relationships with many key partners. As the ‘Head of Production’, David oversees everything from the initial development to the launch of new product ranges, ensuring incomparable quality across all products. Additionally, David is responsible for ensuring exceptional value for money and maintaining stock levels to meet our customer’s requirements.
David says “I am dedicated to ensuring stock levels are sufficient, quality is exceptional and that we continue to develop new innovative products and ranges. My experience in the industry allows me to fully meet the requirements of the role and I will always strive to exceed the expectations of our customers.”
Head of Operations
As the head of operations, Lawrance is responsible for managing the physical operations at Magnet Expert, and implementing strategy to ensure our operations are running smoothly and efficiently. With over 12 years’ experience within the operations field at two of the largest retailers in the world, Lawrance is focused on the continued streamline and growth of operating systems, ensuring the operational process is further developed to improve an already exceptional service to customers.
Lawrance says "I am responsible for ensuring the business’ physical operations are running efficiently, looking for ways to continuously develop operational working for the future. My experience in the operations field allows me to formulate streamlined processes to ensure the highest quality is met."