USPS Tracked Free Shipping
Free shipping is available for all orders under a total weight of 5.5lbs (2.5kg) and will arrive within 5-7 working days* from when your order was placed. If your order is below this weight, USPS Tracked delivery will be shown at checkout. If ordered before 11.30am EDT, your order will be dispatched the same working day.
*Please note that 5-7 working days is an approximate time frame and remote areas within the United States may be subject to longer lead times.
FedEx Standard Service
Orders placed with FedEx Standard delivery will arrive within 3-5 working days from when the order was placed. If your order was placed after of 8am EDT, your order will be dispatched the next working day.
FedEx Express Service
Orders placed with FedEx Express delivery will arrive within 1-3 working days from when the order was placed. If your order was placed after of 8am EDT, your order will be dispatched the next working day.
You will receive an email with your tracking link once your order has been shipped from our warehouse.
Delivery times depend on the type of delivery service selected*.
If your estimated delivery date has passed and you haven’t received your order, contact us on 800-917-0841 or email at firstname.lastname@example.org be sure to include your order reference number and we can help you further.
*During busy periods delivery times may take a little longer, we will work hard to keep delays to a minimum.
If you are not completely happy with your purchase, you can return your order to us in a resalable condition within 14 days of purchase*.
Returns must be securely packaged and arrive safely to our warehouse in a resalable condition.
We aim to provide a hassle-free way to return your purchase, please follow the steps in my account > my order history or contact our customer service on 800-917-0841.
You will be contacted as soon as we receive your returned order and we will work as quickly as possible to issue a refund to the original method of payment. We try to issue refunds on the day of receiving your order, although sometimes it may take between 3- 5 working days. Please note, we do not offer refunds on postal charges.
On the unlikely chance you receive a faulty or damaged product, please contact us on 800-917-0841 and we will send out a replacement. We will refund the postage and packaging charges you have paid to receive and return faulty or damaged products. Please send us a copy of your postage receipt.
We do not accept responsibility for returns lost or damaged in transit so please keep your proof of postage.
*Please note - printed magnets and magnetic secondary glazing kits are custom made and therefore cannot be returned.*
We package strong magnets in a way that a large gap is created between the magnet and any ferrous material which may be encountered on the parcels journey.
We strongly recommend reusing the original packaging for returns, to protect the product itself and anything around it.
We also recommend that you send the item back using a traceable service such as Royal Mail Recorded Delivery. We cannot be held responsible for returns lost in transit.
If a magnet is insufficiently packaged, it may attract to ferrous materials and be removed from its packaging; potentially causing delays in delivery.
A package may be undelivered due to several reasons:
The address provided may be incorrect - please double-check the details when placing your order.
Several failed delivery attempts - our couriers will usually make more than one attempt to deliver your package, after that the package will be sent to your local depot. You will be notified by the courier of the location.
Local depot - if after several days you have not picked up your package or notified your local depot, your package will be sent back to us.
Damaged in transit - our couriers will not attempt to deliver a damaged package, it will be sent right back to us. We will notify you and send out a replacement immediately.
We will attempt to contact you if we receive your package as undelivered, if we are unable to reach you, we will process a refund (excluding delivery charges).
None of the above information or conditions affects your statutory rights as a consumer when goods are supplied faulty, or not as described. Please see our Terms and Conditions page for more details.